My sales are down, costs are high what can I do?

Controlling costs and at the same time maintaining quality is paramount in your business to survive and be a serious competitor. This can be acheived by, assessing your business and working toward a better future for you and your staff. Steve West is committed to working with you and your business to achieve this.

But doesn't cutting costs lose quality?

This is not so. There are so many things that will ensure your business shines above your competitors; from answering the phone to serving the best food in town and still become cost effecient.

I need to let staff go, I dont want to because they have been loyal, but I cannot afford them but I have to...

When times are tough you should spend time on training, especially on sales and customer service to make you and your 'valued' staff busy. The best way out of a downtime period is to sell more, and then support this with more training throughout to sustain your business.

Do I need a Food Safety Management System?

Yes, regulations introduced in January 2006 say you must be able to show what you do to sell food that is safe to eat and have this written down.

My staff dont need training, they know what they are doing...don't they?

Your staff are extremely important for you and your customers, good staff training, ensures confidence not only for them, but also reflects you, the service and quality of your business.

Training is expensive, I cant afford it!

The 'investment' of 'not' training could possibly cost much more in the future.

I dont have the time as I am very busy running my business.

Understanding your time is extremely important, we work together to reflect how your business works, and with a common sense, experienced, approach support you, tailor-making 'your' needs.

 

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